Refund policy
To request a return or withdrawal, contact VERONNI.MT support using the customer-service details shown on the Contact page and include the order number.
Eligible refunds
Eligible returned goods are refunded to the original payment method. We may wait until the goods are received, or until evidence of return is supplied, before issuing the refund.
Approved refunds will be processed within 14 days of receiving the withdrawal notice, subject to the permitted withholding described above. The time taken for the payment provider to display the refund may vary.
Return delivery costs
The customer pays return postage for a change-of-mind return unless VERONNI.MT agrees otherwise. VERONNI.MT covers reasonable return costs for faulty, damaged or incorrect goods.
Hygiene and condition
Where a cosmetic product was supplied sealed and is unsuitable for return for health-protection or hygiene reasons after unsealing, the withdrawal right may not apply once that seal is broken. This does not affect rights relating to faulty, damaged or misdescribed goods.
Shade exchange
The complimentary one-time shade exchange is a replacement service rather than a cash refund. It remains subject to the conditions on the Returns & Shade Exchange page.
Nothing in this policy limits mandatory statutory rights.