Returns and shade exchange
14-day withdrawal right
For eligible online purchases, you may notify us that you wish to withdraw within 14 days from the day you receive the goods. After notifying us, return the eligible goods within 14 days.
Unless the item is faulty, damaged or incorrect, the customer is responsible for return postage. Goods should be handled only as necessary to inspect them and returned with all supplied packaging and accessories.
Sealed cosmetics and hygiene
If an item is supplied with a hygiene seal, do not break the seal if you may wish to return it. The statutory withdrawal right may not apply to sealed goods that are unsuitable for return for health-protection or hygiene reasons after they have been unsealed, where permitted by law.
Complimentary shade exchange
If the shade is not suitable, request one complimentary replacement shade within 14 days of delivery. One replacement shade is available per order. Provide the order number, original shade and requested replacement shade. Replacement delivery within Malta and Gozo is free. A shade exchange is separate from any statutory right concerning faulty, damaged or misdescribed goods.
Faulty, damaged or incorrect goods
Contact support promptly with the order number and clear photographs where appropriate. VERONNI.MT will cover reasonable return costs and provide the remedy required by applicable consumer law.
Nothing in this policy limits mandatory consumer rights.